Effective Date: 01/09/2025
At FreeSVGBundle.com, we strive to ensure that our digital products meet your expectations. However, due to the nature of digital downloads, all sales are final, and refunds are not provided once the product has been downloaded.
Eligibility for Refunds
We only consider refunds in the following exceptional circumstances:
- Technical Issues: If the file you purchased is corrupted or cannot be downloaded, and we are unable to resolve the issue after troubleshooting.
- Duplicate Purchases: If you accidentally purchase the same product twice, we will review and process a refund for the duplicate.
Conditions for Refunds
To qualify for a refund:
- You must provide proof of purchase (e.g., order number or receipt).
- Refund requests must be submitted within 2 days of the purchase date.
How to Request a Refund
To request a refund, please contact us at contact@freesvgbundle.com with the following details:
- Your full name and email address used for the purchase.
- Order number or receipt.
- A detailed explanation of the issue.
We aim to respond to all refund requests within 2-3 business days and will notify you of the outcome.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after purchasing.
- You do not have the required software or skills to use the file.
- You claim dissatisfaction without providing valid reasons or proof of a problem.
Exchanges
If a file is defective or incorrect, we will provide a replacement file at no additional cost.
Contact Us
If you have questions or concerns about our Refund Policy, please reach out:
Email: contact@freesvgbundle.com
Website: freesvgbundle.com
We appreciate your understanding of our policies and look forward to serving your creative needs!